Back to Top

Frequently Asked Questions

If you have any issues using CheCam, please check here.

Troubleshooting

AI Mode doesn't detect my swing well.
Please make sure your smartphone is set up vertically (portrait) and your whole body fits within the camera frame.
Also, check if the correct sport is selected (you can long-press the AI mode icon to switch between Golf, Baseball, Tennis, etc.).
Videos are not saving to my phone's Photos app.
CheCam might not have permission to access your Photos.
Open your iPhone's "Settings" app, go to "CheCam" > "Photos", and make sure it is set to "All Photos" or "Add Photos Only".
Can I record in landscape orientation in AI Mode?
We apologize, but currently "AI Mode" only supports portrait (vertical) recording.
If you wish to record in landscape orientation, please turn off AI mode and use "Normal Mode".
It shows a subscription screen when I try to use AI Mode.
In the free version, you can use AI Mode as a trial up to "3 times a day".
After using up the limit, the app will automatically return to Normal Mode. The limit resets the next day, allowing you to use it 3 times again. For unlimited AI Mode usage, please consider upgrading to the premium plan.